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FAQS

Want to know more about postage and packing, Delivery time? Click FAQS button to answer you. If you cannot find the answers you are looking for of you want more information, please contact us at: parfumfragrance@hotmail.com, you also can click online customer service, we can talk online to answer your questions.

1. How to make my order?

   The quickest and easiest way to order is that, choosing the items you like from our shop directly and add to your shopping cart. Also we have a price list, if you need, please contact with us, we can send our catalog to you, then you choose the items your need from our catalog, I will make an invoice for you. This way is very convenient for you and us.

2. The price depends on the shipping price?

   No, the price is only perfume price, not including the shipping price. The shipping freight depends on the weight of your order. After you decided your order, I will check the total weight and calculate the shipping price for you.

3. What is your Minimal order? Do you have a discount?

   We are an online shop, but mainly to the wholesale. Our MOQ is 48pcs, can mix order. If possible, you had better buy 6pcs of each. We do so in order to protect the perfumes during the shipping.12pcs of each is the best. Because of our standard package is 12pcs a small package. Of course, sample order is possible to text quality. Our price is not fixed, if your order is big enough, I can quote for you a cheaper price. The more the cheaper.

4. Do you have stock of all perfumes on your website: parfumfragrancestore.com?

  Our website only displays perfume which we have in stock. If a perfume is on our website it means we have it in stock. As general to avoid disappointment, items which are out of stock temporarily disappear from the site, and we also will replenish stock as soon as we can to make sure our consumers can buy all the items they want. So, we advise checking the website frequently as we add the latest designer perfumes as well as restock.

5. Do you sell perfume gift sets, min perfume and other beauty cosmetic products?

  Yes. Here at parfum fragrance store, we offer a huge selection of cheap and nice perfume gift sets by all the latest designer brands. At same time, we also sell many min perfumes and make up. Please check our website carefully. Thank you.

6. How much is postage?

As general, we ship by HKEMS, DHL and TNT, shipping delivery time is 5-7 working days. The shipping freight depends on the weight of your order. After you decided your order, I will check the total weight and calculate the shipping price for you

7. How long will it take for my order to arrive?

Your items should reach you 5-7 working days after dispatch. We ship your order depending on what day and time orders are placed. As general, it is within 24 hours (not including the weekend)

8. How can I guarantee dispatch?

We cannot guarantee at same day, however if you place your order Monday to Friday before 4pm we will dispatch same day. Orders placed after 4pm on Friday and on the weekend will be dealt with the following Monday.

9. What should I do if my order does not arrive after 7 working days?

As we use HKEMS, DHL and TNT to ship, we cannot guarantee the speed of delivery. Please wait 10 working days from the day you placed your order before contacting us. As we all know, sometimes, closer to the holidays, before and after the holiday, the shipping might be slower.

10. What should I do if my order still hasn't arrived after 10 working days?

Contact us via email at: parfumfragrance@hotmail.com, tell me your order number and tracking number, we will help you track and trace service and return your email within one working day. Of course, we will keep update news for you all the time.

11. What are your payment methods? Do you accept PayPal?

   Up to now, we accept Western union, money gram and bank transfer. Please click payment button to get information. We don't accept PayPal, please contact with us, I will tell you the reasons.

12. Do you have a parfum fragrance shop I can visit?

Parfum fragrance is an online shop, but we have our own factory, so, if you come to visit China, welcome you to visit our factory and our office.

13. Can you supply products which cannot be found online?

Contact us via email at: parfumfragrance@hotmail.com. We will endeavor to source and supply you with any item you are searching for that are not shown on my store.

 

Contact us:

Email & MSN: parfumfragrance@hotmail.com

Skype: parfumfragrance

CONTACT US

Email: parfumfragrance@hotmail.com    

 

MSN: parfumfragrance@hotmail.com

 

Skype: parfumfragrance
 

 

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